CollisionCast

Disrupt: Preparing Entry-Level Employees for Success

Charlie Robertson, president of the Collision Career Institute, explains how shop operators can prepare their entry-level workers properly in the modern era, and eventually make them a shop asset. 

Vision: New Shop, New Staff, New Challenges & Opportunities

DJ Mitchell has seen it all as first the COO of Car Guys Automotive and now the Regional Director of Joe Hudson's Collision Center. Listen to his insight as he discusses the unique challenges and opportunities of new staffs, new shops, and growing a family business. 

Adapt: Preparing for Welding Tests

Josh Avello, an automotive collision repair instructor at Ranken Technical College in St. Louis, explains how shop owners can help prepare their technicians for success when they take welding certification tests. 

Adapt: The Full Picture of a Claim

Mitchell’s latest Industry Trends report explores the importance of having a complete, objective view in its feature article, “The Power of Perspective: Seeing the Full Picture of a Claim.” Nina Smith, Mitchell’s executive vice president and general manager of casualty solutions, explains how integration and how the technology and data provides the insights required to give adjusters a full picture of the claim.”

Vision: Finding Quality Entry-Level Technicians

Shop owner Danny Szarka explains the best, current methods for finding quality entry-level technicians among job applicants.

Jason Bogg’s Secrets to Effective Leadership

Dubbed "the future of collision repair" by industry superstar Mike Anderson, shop owner Jason Boggs, joins CollisionCast to discuss his evolution as both a shop owner and a leader. Boggs discusses how he figured out  his own leadership style (and how it differs from his shop owner father's), how he tweaks his leadership style according to the employee, and the surprising parallels between collision repair and the restaurant world (spoiler alert: Boggs is an avid cook).  

Disrupt: Customer Service Loyalty Secrets

Barrett Stamps, manager of Auburn Collision 1, shares his secrets to not only providing excellent customer service but gaining customer loyalty. 

Vision: Growing Leaders in Your Shop

ABRA Auto Body & Glass has made moves to becoming not only the repairer of choice but the employer of choice. FenderBender sat down with Carmen Thiede, chief people officer for ABRA, and dived further into how the company goes about finding, retaining and developing leaders.

Adapt: Choosing the Right Welder

Brian Wasson, manager, program delivery for I-CAR, shares the ins and outs, from price to flexibility of the product, of choosing the right welder for your shop. 

Vision: What to Consider When Hiring a Millennial Manager

Travis Fitchie was only 20 years old when he was promoted to the manager position at Apland's Auto Body. Jodie Apland, vice president of the shop, and Mike Apland, president of the shop, witnessed Fitchie raise the shop's sales through a "bite-your-fingernails" stage. Here is why and how the Aplands decided to hire a millennial manager.