CollisionCast

2018 FenderBender award winner Cynthia Varnell reveals how her employee initiatives outside the shop empower them from within. 

Charlie Robertson, president of the Collision Career Institute, explains how shop operators can prepare their entry-level workers properly in the modern era, and eventually make them a shop asset. 

DJ Mitchell has seen it all as first the COO of Car Guys Automotive and now the Regional Director of Joe Hudson's Collision Center. Listen to his insight as he discusses the unique challenges and opportunities of new staffs, new shops, and growing a family business. 

Josh Avello, an automotive collision repair instructor at Ranken Technical College in St. Louis, explains how shop owners can help prepare their technicians for success when they take welding certification tests. 

Mitchell’s latest Industry Trends report explores the importance of having a complete, objective view in its feature article, “The Power of Perspective: Seeing the Full Picture of a Claim.” Nina Smith, Mitchell’s executive vice president and general manager of casualty solutions, explains how integration and how the technology and data provides the insights required to give adjusters a full picture of the claim.”

Shop owner Danny Szarka explains the best, current methods for finding quality entry-level technicians among job applicants.

Dubbed "the future of collision repair" by industry superstar Mike Anderson, shop owner Jason Boggs, joins CollisionCast to discuss his evolution as both a shop owner and a leader. Boggs discusses how he figured out  his own leadership style (and how it differs from his shop owner father's), how he tweaks his leadership style according to the employee, and the surprising parallels between collision repair and the restaurant world (spoiler alert: Boggs is an avid cook).  

Barrett Stamps, manager of Auburn Collision 1, shares his secrets to not only providing excellent customer service but gaining customer loyalty. 

ABRA Auto Body & Glass has made moves to becoming not only the repairer of choice but the employer of choice. FenderBender sat down with Carmen Thiede, chief people officer for ABRA, and dived further into how the company goes about finding, retaining and developing leaders.

Brian Wasson, manager, program delivery for I-CAR, shares the ins and outs, from price to flexibility of the product, of choosing the right welder for your shop.