CollisionCast

Vision: What to Know When Selling Shop Property

In this episode of CollisionCast, Gary Chou and Jack Chang of Matthews Real Estate Investment Services in California break down what body shop owners should know when they're selling business property. 

MSO Podcast: Flip the Script on Reviews

DJ Mitchell, regional director for Joe Hudson's Collision Centers, shares his process for turning a negative customer review into a positive situation.

How I Did It: Creating Time for Both Family and Work

Chance Smith, who runs a successful Florida body shop with a 97 percent CSI score, provides tips for ensuring that you get all work responsibilities done while also being an effective, attentive parent each day.  

Adapt: Building a Positive Shop Culture

In this episode of the CollisionCast, FenderBender gained insight on building a stellar shop culture from Mike Jones, the president of Discover Leadership Training. 

Vision: Leveraging Front-Line Employees for Customer Service

Laurie Guest, professional customer service expert, details the best way to add new and creative business ideas intended to boost customer satisfaction.

MSO Podcast: Social Media’s Influence in the Industry

DJ Mitchell, regional director for Joe Hudson's Collision Centers, discusses how social media impacts MSOs and offers tips for marketing on social media. 

Disrupt: Surviving Without DRPs

Consultant Bill Sefcek, who has nearly 50 years of collision repair experience, explains why he feels body shops can survive just fine these days without DRP partnerships. 

Adapt: Handling an Increase in Repair Work

On July 4, 2011, a massive hail storm brought countless damaged vehicles to collision repair veteran Johnny Mock's door. He soon learned several lessons about scheduling carefully when dealing with a sudden surge in work.   

Vision: Marketing a New Location

Steph Terry, community impact director for Morrow Collision Center, tells her biggest secret to successful marketing and how she has been marketing the shop's new location in Lincoln, Neb.

How I Did It: Tips for Public Speaking

Renowned public speaker Kevin Brown, who gave the keynote address at the 2019 Fix Auto National Conference, offers advice for standing in front of an audience and speaking with confidence.