CollisionCast

Ken Hunnell, the general manager of All Angles Collision Repair in Kansas, notes the ways in which utilizing lean philosophies in 2015 greatly improved his shops' cycle time. 

In this episode of CollisionCast, Gary Chou and Jack Chang of Matthews Real Estate Investment Services in California break down what body shop owners should know when they're selling business property. 

DJ Mitchell, regional director for Joe Hudson's Collision Centers, shares his process for turning a negative customer review into a positive situation.

Chance Smith, who runs a successful Florida body shop with a 97 percent CSI score, provides tips for ensuring that you get all work responsibilities done while also being an effective, attentive parent each day.  

In this episode of the CollisionCast, FenderBender gained insight on building a stellar shop culture from Mike Jones, the president of Discover Leadership Training. 

Laurie Guest, professional customer service expert, details the best way to add new and creative business ideas intended to boost customer satisfaction.

DJ Mitchell, regional director for Joe Hudson's Collision Centers, discusses how social media impacts MSOs and offers tips for marketing on social media. 

Consultant Bill Sefcek, who has nearly 50 years of collision repair experience, explains why he feels body shops can survive just fine these days without DRP partnerships. 

On July 4, 2011, a massive hail storm brought countless damaged vehicles to collision repair veteran Johnny Mock's door. He soon learned several lessons about scheduling carefully when dealing with a sudden surge in work.   

Steph Terry, community impact director for Morrow Collision Center, tells her biggest secret to successful marketing and how she has been marketing the shop's new location in Lincoln, Neb.