Episodes

Wednesday Sep 02, 2020
Wednesday Sep 02, 2020
Texas shop owner Tiffany Menefee discusses how she's kept up her community connections during the COVID-19 pandemic and how operators who've never had to reach out to their community can get started.

Monday Aug 24, 2020
Monday Aug 24, 2020
In this episode of her monthly podcast, marketing expert Megan Williams discusses shop marketing during the COVID-19 pandemic, which boils down to having a message, and sticking to it.

Monday Aug 17, 2020
Monday Aug 17, 2020
MSO operator DJ Mitchell discusses what can go wrong when leaders avoid having the tough conversations at work. Mitchell knows, from experience, that it's best to address problems before they create new ones.

Monday Aug 10, 2020
Monday Aug 10, 2020
In this month's episode of From the Editors, editorial director Anna Zeck combs through the magazine's archives to find the best tips for how to overcome turnover on your team and bounce back stronger than ever. Learn more about the value of exit interviews, how to think strategically about your team, and why you need to consider your own role before starting the hiring process.

Friday Jul 31, 2020
Friday Jul 31, 2020
Lindsay Whalen, a two-time Olympic gold medalist and four-time WNBA champion, talks about some of the leadership principles she now utilizes as a college basketball coach at the University of Minnesota. Many of her strategies, such as identifying great assistants, offer relevant tips for business leaders like those that operate auto repair facilities.

Wednesday Jul 29, 2020
Wednesday Jul 29, 2020
Scott Flom, a longtime body shop manager now with Anderson & Koch Ford Collision Center in North Branch, Minn., explains how getting equipped to handle ADAS calibrations has helped his employer boost its efficiency.

Tuesday Jul 28, 2020
Tuesday Jul 28, 2020
This week's 3-minute, auto industry news report features an update on the recent increase of mergers and acquisitions. Also, please email FenderBender at news@fenderbender.com to let us know what type of news you'd like to hear more of in future podcast episodes.

Wednesday Jul 22, 2020
Wednesday Jul 22, 2020
This week's 3-minute, auto industry news report features an update on the Paycheck Protection Program and the revised plans for a popular industry event that was postponed until August. Also, please email FenderBender at news@fenderbender.com to let us know what type of news you'd like to hear more of in future podcast episodes.

Tuesday Jul 21, 2020
Tuesday Jul 21, 2020
Washington shop president Brent Maier explains how he carved out time in his work schedule to get a degree that helped him become a significantly better leader.

Wednesday Jul 15, 2020
Wednesday Jul 15, 2020
Steve Green, a public adjuster who works for Globe Midwest Adjusters International, explains why it's important to speak with more than just an insurance agent if your shop ever sustains damage.