CollisionCast

Mindset Matters with Chris Maimone

Industry expert Chris Maimone rejoins the show to recap his presentation at the 2022 SEMA Show and use real-world examples to emphasize how mindset is everything in running a collision repair shop.

How a Traffic Cone Can Be a Beacon for Your Shop’s Quality

Industry expert Chris Maimone joins CollisionCast to talk about a process that's worked for him to create a culture of accountability surrounding quality and make sure that doing the job right is everyone's responsibility.

The State of Calibrations in Auto Glass

Thomas Patterson of Glass Doctor joins CollisionCast to discuss how new technology in the auto glass segment of collision repair is affecting the industry and what the challenges are that owners are facing.

The Importance of Looking to the Next Generation

Industry expert Chris Maimone re-joins CollisionCast to discuss how shop owners can get involved in recruiting the next generation of techs and why that's more vital than ever.

Talking Culture, Core Values and Collision Repair

Owner Nick Edwards and Culture Ambassador Megan Bridinger from Car Center join CollisionCast to discuss how they've established their organization's culture through core values guiding how they do business and how other owners can do the same.

Establishing a Standard of Quality Through Training

Industry expert Chris Maimone rejoins CollisionCast to talk quality assurance classes that can help set a standard of expectations for shop quality.

Wowing Customers with Delivery

Industry expert Chris Maimone returns to CollisionCast to walk through the final step of the repair process: the delivery. Chris explains how to create a "wow factor" for customers that results in stronger CSIs and a better experience overall.

The Final Checklist

Chris Maimone is back to take a thorough look at his final inspection checklist. This is a list of items that need to be checked before handing the keys back to the customer, and they don't always relate directly to the repairs done.  

Why Inspection Checklists Matter

FenderBender Editor Steve Bauer and process expert Chris Maimone discuss why an inspection checklist should be a must-have tool used by techs throughout a car's repair process. 

The Benefits of Glue Pull Repair

FenderBender Editor Steve Bauer and Chris White of Keco Body Repair Products discuss the potential benefits of glue pull repair systems for body shop owners.