CollisionCast

Maintain Standards with Phone Call Audits: A Deeper Dive with Drew Bryant

The first impression of your business often starts with your phone call-handling process. In this episode, FenderBender Columnist Drew Bryant, owner of DB Orlando Collision Center, expands on his February column and talks about why it's essential to implement a call auditing process that is regularly reviewed by the administration against defined standards.
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CollisionCast: Are You Covered by Business Interruption Insurance?

Events out of your control can happen that will keep your shop closed, such as storms, fires, and more. You may be covered to repair your building and replace its contents, but how will you keep the business afloat if you are unable to operate?
David Willett, the chief underwriting officer at Spark Underwriters, shares how shop owners and operators leave themselves exposed to loss without this coverage.

Developing Dealership Relationships: A Deeper Dive with Drew Bryant

As new-car dealerships pull back from collision repair, are you developing relationships with local car dealers to ensure their customers come to you when they need your services?FenderBender Columnist Drew Bryant, owner of DB Orlando Collision Center, expands on his January column and talks about what makes for a relationship that’s beneficial to both the dealer and independent collision repair shop. Check out MORE CollisionCast episodes online here!

Bringing ADAS Calibrations In-House

Andy Tylka, owner and CEO of TAG Auto Group and Midwest ADAS, talks about how his ADAS calibration specialty centers give him the confidence the job was done correctly.
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Using AI to build better repair plans: Sponsored

 In this CollisionCast episode, Sam Poradish, director of automotive intelligence at asTech, talks about how AI can be used to increase quality and efficiency of collision repairs. With machine learning, the data gathered from millions of scans and hundreds of technicians can now be used to guide a technician down the appropriate repair path in mere seconds.
 

Light Bulb Moments in Paint Booths

Accudraft's Jeremy Winters rejoins CollisionCast to give some education on a topic of vital importance to any shop that paints cars: lighting.

Change Your Language, Change Your Thinking

FenderBender columnist Drew Bryant joins the show to expand on his May column about how referring to your employees as "team members" helps engender a culture of respect and accountability.

The Direct and Indirect Approach to Heating Paint Booths

Accudraft Content Creator Jeremy Winters joins CollisionCast to discuss the differences in direct vs. indirect heating of paint booths and what shop owners need to know.

Checking for Quality in Repairs

Industry expert Chris Maimone rejoins CollisionCast to discuss when to perform quality control checks during a repair and what to look for in each one to ensure safe, quality repairs are being performed every single time.

Generating Honest Feedback from Team Members

In this crossover episode with FenderBender's sister publication Ratchet + Wrench, Ratchet + Wrench editor Chris Jones talks with HR professional Deanna Baumgardner of Employers Advantage LLC about how beneficial it can be to get feedback from employees and how to encourage that feedback.