CollisionCast

Generating Honest Feedback from Team Members

In this crossover episode with FenderBender's sister publication Ratchet + Wrench, Ratchet + Wrench editor Chris Jones talks with HR professional Deanna Baumgardner of Employers Advantage LLC about how beneficial it can be to get feedback from employees and how to encourage that feedback.

Establishing Accountability in Process Implementation

FenderBender columnist Drew Bryant joins the show to take a closer look at his April column and explain how to overcome resistance and build in accountability when trying to implement new processes in your business.

Keeping Your Conveyor Belt of Cash Moving

FenderBender columnist Greg Lobsiger joins CollisionCast to discuss his May edition of "Shop Profits" on the importance of knowing your shop's cost per hour. Greg explains how costly it is to have processes interrupted and how to keep your shop's "conveyer belt of cash" moving right along.

Overcoming Impediments to Quality Repairs

Shop owners face a myriad of external challenges today that can have a downstream impact on quality. Chris Maimone rejoins CollisionCast with a few reminders: Control what you can control, and fall back on your standards to weather any storm.

A Deeper Dive on Cashflow, with Greg Lobsiger

FenderBender columnist Greg Lobsiger breaks down his April column "The Cashflow Fix" in greater detail, helping shop owners understand in greater detail where their profit is coming from.

Marketing Through Community Involvement

NABC Executive Director and collision repair marketing whiz Debby Robinson joins the show to discuss how community relations can help get your shop become top of mind to potential customers and also do some tangible good to your shop's hometown.

A Deeper Dive on Breaking Even, with Greg Lobsiger

Columnist Greg Lobsiger joins CollisionCast to break down his March column, asking if owners really know what their break even point is and how to increase their profits.

A Deeper Dive on Brain Chemistry and Processes with Drew Bryant

FenderBender columnist joins CollisionCast again to discuss his March column in greater detail and breakdown how brain chemistry might play a role in how you implement processes at your shop.  Check out the March edition of "Due Process" here.

Best Workplaces 2023 – Dave’s Auto Body

Dave Dunn of Dave's Auto Body, the 2023 Best Workplaces winner in the large shop category, joins CollisionCast to share a bit more about why his shop was chosen for the award and how he's managed to build a successful business overall. For more, check out the feature story on Dave's Auto Body from FenderBender's Best Workplaces issue.

A Deeper Dive on Gross Profits with Greg Lobsiger

FenderBender's own Greg Lobsiger joins the show to go more in depth on his February column, "Estimating for Higher Gross Profits." Check that out here before diving into our conversation.