CollisionCast
CollisionCast is the premier collision repair industry podcast, helping shop owners and operators improve their businesses with real-world solutions to common problems, delivered by leading industry experts and elite shop leaders.
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Episodes
Friday Jan 18, 2019
Friday Jan 18, 2019
Greg Lachner has spent most of his life working in body shops. Now, through his company Auto Body Training Solutions, he galvanizes others to learn the best and most efficient ways to fix their vehicles once, and only once.
Friday Jan 11, 2019
Friday Jan 11, 2019
Today on CollisionCast, we speak with Brittney Valentine, customer service representative for All Angles Collision Repair, located in Wichita, Kansas. Brittney shares her experiences as a customer and how it affected the way she views her customer service role; Valentine not only focuses on making her customers' experiences memorable, but also helps train other customer service representatives at the shop.
Monday Dec 31, 2018
Monday Dec 31, 2018
Jim Huard, a managing partner with Fix Auto, explains how shop operators can best go about educating their staffs regarding rapidly evolving vehicle technology.
Wednesday Dec 19, 2018
Wednesday Dec 19, 2018
Today on CollisionCast, we're joined by Dr. Nick Morgan, one of America's top communications theorists and coaches. Dr. Morgan is the founder and CEO of Public Words consulting company, and shares a few strategies about bettering your everyday body language for yourself, your employees, and your customers.
Friday Dec 14, 2018
Friday Dec 14, 2018
2018 FenderBender award winner Cynthia Varnell reveals how her employee initiatives outside the shop empower them from within.
Friday Dec 07, 2018
Friday Dec 07, 2018
Charlie Robertson, president of the Collision Career Institute, explains how shop operators can prepare their entry-level workers properly in the modern era, and eventually make them a shop asset.
Wednesday Nov 28, 2018
Wednesday Nov 28, 2018
DJ Mitchell has seen it all as first the COO of Car Guys Automotive and now the Regional Director of Joe Hudson's Collision Center. Listen to his insight as he discusses the unique challenges and opportunities of new staffs, new shops, and growing a family business.
Thursday Nov 15, 2018
Thursday Nov 15, 2018
Josh Avello, an automotive collision repair instructor at Ranken Technical College in St. Louis, explains how shop owners can help prepare their technicians for success when they take welding certification tests.
Monday Nov 12, 2018
Monday Nov 12, 2018
Mitchell’s latest Industry Trends report explores the importance of having a complete, objective view in its feature article, “The Power of Perspective: Seeing the Full Picture of a Claim.” Nina Smith, Mitchell’s executive vice president and general manager of casualty solutions, explains how integration and how the technology and data provides the insights required to give adjusters a full picture of the claim.”
Tuesday Oct 23, 2018
Tuesday Oct 23, 2018
Shop owner Danny Szarka explains the best, current methods for finding quality entry-level technicians among job applicants.