CollisionCast

Vision: Metal in Madison

Tim Hoege is program director and instructor at Madison College in the Auto Collision Repair & Refinish program. Today on CollisionCast we discuss the challenges and opportunities of a modern collision repair program.  Hoege also recently appeared on NBC15 and Spectrum News to discuss the program and collision repair industry.

Disrupt: Blitz the Community

Donielle Lopez is the owner/operator of Xtreme Auto Works in Chandler, Arizona. Leaving the world of corporate marketing to enter collision repair, Donielle uses the skills from her old career to bolster her new one. 

Vision: 2019 CCC Industry Outlook with Susanna Gotsch

This week on CollisionCast, we speak with Susanna Gotsch, director and industry analyst for CCC. She shares her general outlook for the industry and reviews a few points from her January monthly outlook, which can be read in full here. 

MSO Podcast: DJ Mitchell Talks Consolidation

In his debut, The MSO Project podcast series, DJ Mitchell, regional director for Joe Hudson's Collision Centers, discusses his thoughts on the Caliber Collision and ABRA Auto Body merger. Mitchell thinks the merger will take time to be fully completed but says that even for smaller regional MSOs, there are significant lessons to be learned from the merger. 

Vision: Effectively Mentoring Estimators

Bill Vallely, an I-CAR instructor and the president of BSR Inc., breaks down the key elements to consider when you implement an apprenticeship program for estimators at your shop. 

Adapt: Greg Lachner & Auto Body Training Solutions

Greg Lachner has spent most of his life working in body shops. Now, through his company Auto Body Training Solutions, he galvanizes others to learn the best and most efficient ways to fix their vehicles once, and only once. 

Disrupt: Expanding Customer Service Roles

Today on CollisionCast, we speak with Brittney Valentine, customer service representative for All Angles Collision Repair, located in Wichita, Kansas. Brittney shares her experiences as a customer and how it affected the way she views her customer service role; Valentine not only focuses on making her customers' experiences memorable, but also helps train other customer service representatives at the shop. 

Adapt: Educating Your Staff on Evolving Vehicle Technology

Jim Huard, a managing partner with Fix Auto, explains how shop operators can best go about educating their staffs regarding rapidly evolving vehicle technology. 

Vision: How Body Language Affects Your Customers

Today on CollisionCast, we're joined by Dr. Nick Morgan, one of America's top communications theorists and coaches. Dr. Morgan is the founder and CEO of Public Words consulting company, and shares a few strategies about bettering your everyday body language for yourself, your employees, and your customers.  

Disrupt: Looking Outside the Shop

2018 FenderBender award winner Cynthia Varnell reveals how her employee initiatives outside the shop empower them from within.