CollisionCast

MSO Podcast: Fostering Healthy Competition

DJ Mitchell, regional director of Joe Hudson's Collision Centers, shares how an MSO leader can promote a team to push each other and want each other to succeed.

Disrupt: Overhaul of New Shop Location

Bryan Bass, manager for the Main Auto Body location in Albany, Ore., shares the process of moving production from one location to a new, bigger facility. 

How I Did It: Spurring Business Growth

Stan Medina, the owner of Certified Collision Works in Corpus Christi, Texas, and a veteran of 25 years in the collision repair industry, offers his tips for taking your business to the next level. 

Adapt: Attending CIC for the First Time

Chris Sterwerf, chief operations officer for Fairfield Auto & Truck Service, shares his first impression of the Collision Industry Conference and why he thinks shop operators can benefit from industry meetings.

How I Did It: Using Lean Processes Effectively

Ken Hunnell, the general manager of All Angles Collision Repair in Kansas, notes the ways in which utilizing lean philosophies in 2015 greatly improved his shops' cycle time. 

Vision: What to Know When Selling Shop Property

In this episode of CollisionCast, Gary Chou and Jack Chang of Matthews Real Estate Investment Services in California break down what body shop owners should know when they're selling business property. 

MSO Podcast: Flip the Script on Reviews

DJ Mitchell, regional director for Joe Hudson's Collision Centers, shares his process for turning a negative customer review into a positive situation.

How I Did It: Creating Time for Both Family and Work

Chance Smith, who runs a successful Florida body shop with a 97 percent CSI score, provides tips for ensuring that you get all work responsibilities done while also being an effective, attentive parent each day.  

Adapt: Building a Positive Shop Culture

In this episode of the CollisionCast, FenderBender gained insight on building a stellar shop culture from Mike Jones, the president of Discover Leadership Training. 

Vision: Leveraging Front-Line Employees for Customer Service

Laurie Guest, professional customer service expert, details the best way to add new and creative business ideas intended to boost customer satisfaction.